TERMS & CONDITIONS

Nashville Event Lighting, LLC (“NEL”) agrees to rent or sell to the Client (“Client”), property described on this quote or invoice (“Leased Property”), and are subject to the terms and conditions set forth below:
 
CLIENT INFORMATION
The Client will be asked to complete a new client information form.  The Client is required to provide this information to complete an account set up with NEL.  If the Client does not provide the requested information, NEL reserves the right not to do business with the Client and cancel any bookings.   
 
ESTIMATE VALIDITY
This quote is valid for only 14 days from date of issue.  Event date availability, equipment availability and pricing may change after the 14-day grace period.  A signed contract must be submitted in order to reserve the event date as well as the equipment and labor listed on the quote.  If no response or status is provided after the 14-day grace period, it is assumed that the client is not interested in moving forward and the quote will be cancelled in our system without notice.   

RESERVATIONS
Upon acceptance of the Estimate or Invoice, all Clients must sign the contract and submit a deposit to secure Services and Reserve inventory for their event.  No inventory will be held for the Client until the contract is signed and the deposit has been received.  All final invoice payments are due 10 days prior to the event date, unless otherwise specified by NEL. If final payment of the total invoice is not received prior to the event, NEL reserves the right to cancel the booking in its entirety.   Any changes made to an order after an invoice has been signed and deposit has been received, are subject to additional charges and/or fees that are applicable with any changes related to both equipment, services, and delivery.

RENTAL RETURNS
The Client will return all Leased Property by the due date and specified time, or the Client will be responsible for late charges.  The Client must notify NEL if the Client is not able to return the Leased Property by the due date; orders may be extended for an additional cost.   Late charges range from 15% of the total order amount for the first 3 days, up to the cost of an additional weeks rental after 4 days.  The order will be charged an additional week for each week the equipment is not returned.   

NEW SALES
NEL does not keep stock of any new sales items.  All items are ordered from the manufacture and either drop shipped to the client or delivered by NEL.  All invoice payments are due at the time of order confirmation; sales items will not be ordered until payment has been received, unless otherwise specified by NEL.  A manufacture warranty is passed onto the Client for all New Sale items.  Specific questions regarding the manufacture warranty should be directed to the manufacture of the equipment you purchased.  A standard 30-day return policy is provided by NEL, equipment must be in like-new condition in order to receive a full refund.  After the 30-day period, NEL reserves the right to no longer provide refunds for any of the equipment and sales are final.  All custom and consumable sales are final, regardless of condition.

DAMAGE & RESPONSIBILITY
Clients are not allowed to handle any of the Leased Property without prior consent.  The Client will notify NEL immediately if there is any loss and or damage to the Leased Property due to the Clients’ negligence and or improper use. Not using the Leased Property, the way NEL and or the manufacturer's instructions; not using the Leased Property for its intended purpose; allowing the Leased Property out of the Client’s personal control and possession; and or not protecting the Leased Property from damage or loss all hereby constitute "improper use".  The Client further agrees to pay the cost of replacement or any repairs to the Leased Property up to the retail price of the Leased Property for Client's negligence and or improper use that the Client causes damage or loss to the Leased Property.  The Client assumes all risk of loss, destruction and liability resulting from the use of the Leased Property and hereby acknowledges that NEL will not be held liable for any injury, loss or damage, direct or consequential, that may arise out of the use or the improper use of the Leased Equipment regardless of if used singularly or in connection with any other equipment, decorations or other items, except to the extent any injury, loss, or damage is the result of NEL's failure to properly maintain the Lease Equipment and/or NEL's negligence. 
 
INSURANCE
Clients that are renting equipment only may be asked to provide a copy of insurance for rentals over $300 that will cover the replacement value of the equipment.  If the Client chooses to waive the option to provide insurance, NEL will ask you to complete an insurance waiver.  A copy of a valid ID and credit card will be requested with the insurance waiver, in leu of insurance.  If it is found the damage or loss occurred, a written notice from NEL will be provided to the Client.  If after 30-days payment has not been received to cover the damage or replacement, the credit card on file will be charged accordingly.
 
WEATHER
If inclement weather occurs before or during set-up, NEL must cease all work for the safety of all employees and vendors, regardless of the event start date and time.  When weather clears, work may continue.  NEL will evaluate weather-related changes with the Client to rework the design and pricing specific to the adjusted needs.  Additional fees may apply.  If an event is canceled due to weather prior to setup, all terms of the cancellation policy apply.  It is the Clients responsibility to coordinate all weather-related contingency plans. 

SAFETY
NEL reserves the right to decline services and equipment if it is determined that the requests(s) being made are deemed a safety concern for NEL staff, event staff, event attendees, equipment, or the venue.  
 
PAYMENT POLICY
The default payment terms are COD with a 50% deposit due at signing to hold the event date, equipment, and labor.  The remaining balance is due 10 Days prior to the delivery date.  If you are signing this contract within 10 days prior of the delivery date, the payment is due in full.  If you have requested payment terms and they have been accepted, those terms supersede the default COD terms.   Late fees apply for all payment terms.   

LATE FEES
Orders with outstanding balances are subject to late fees.  Late fees will be applied starting the first day they are considered late and will continue to increase based on the outstanding balance timeframe.  After 90 days, orders with outstanding balances will be sent to a 3rd party collections agency. The Client understands they will responsible for all associated collection agency and attorney fees NEL may incur.  Late fee payments are due upon receipt and should be paid with any outstanding balances.   Failure to pay outstanding balances and/or late fees may result in account suspension.
Outstanding Balance Timeframe Fees:
1-14 days:  10%
15-29 day:  15%
30-59 days:  25%
60-89 days: 30%
90+ days:  35%

REFUNDS
Refunds are limited and at the discretion of NEL. All deposits are non-refundable.  If a partial or full refund is deemed appropriate for any reason based on discussion between the Client and NEL, please allow up to 2 weeks for processing.

CANCELLATION POLICY
Deposits are non-refundable.  Both Rental and Full-Service cancellations are subject to a minimum 25% restocking fee.  Any applicable cancellation and restocking fees apply to the entire value of the order, including equipment, labor, delivery & trucking, and other misc. charges.  Any incurred costs may be billed additionally. 

CONTENT RELEASE & USE
For Full Service Client's, where NEL is involved with the design and production of the event: 
Client's Client agrees to allow NEL to utilize any photos, videos, reviews, or descriptions of the event in the context of advertising for NEL.  NEL will use these photos, videos or descriptions without any compensation to the Client.  The media will be solely used for advertising and training purposes.  The Client agrees not to seek punitive action in a civil court or law regarding use of said media. NEL will not include sensitive information such as addresses or full names.  NEL is not held accountable for any non-Disclosure Agreements that our clients, vendors, or other third-parties sign.  It is assumed that any media content can be shared unless NEL is explicitly notified in writing to review and sign a non-disclosure agreement with our Clients, vendors or other third parties.     

For Client's that are renting equipment only:
The Client understands that NEL does not have the right to use any photos, videos, reviews, or descriptions of the event in any context without first obtaining the written consent of the Client, Venue/event location(s), and of any third party whose name, image, likeness and/or intellectual property (ie. copyright, trademarks, etc.), may be depicted in such photos, videos, reviews or descriptions of the event.

CONTACT INFORMATION
For questions, comments, concerns regarding these terms & conditions, your estimate, or order, please contact NEL via the contact methods below:

PO Box 128011
Nashville, TN 37212

615-414-6724
info@nashvilleeventlighting.com
www.nashvilleeventlighting.com

CONFIRMATION
By agreeing to an estimate and/or invoice and providing payment, all clients agree with the Terms and Conditions of this document regardless of whether the client has signed a copy of this document or not. This contract shall be governed by the laws of the State of Tennessee and any applicable Federal Laws.  If any legal action is necessary to enforce the terms of this agreement, the Client agrees to pay all costs and reasonable attorney fees, including costs and fees on appeal, in addition to any other relief to which Nashville Event Lighting, LLC may be entitled.